The Luohu district government has always adhered to people-centered philosophy while fulfilling its duties. It combines its political and legal work with efforts of helping to resolve people's concerns.

The political and legal departments of the district have launched a campaign called "I handle concrete affairs in a down-to-earth manner for the people" in a bid to resolve the problems about which the public complain.

The exit-entry service hall, the household registration desk and the notarization certification hall have all opened windows exclusively for senior citizens, aged over 60. Special staff are assigned to provide tailored services, and there are also first-aid kits, presbyopic glasses and automated external defibrillators.

Luohu has set up a 24-hour litigation submission system, and the public can handle most affairs related to litigation on the Internet, including applying for legal assistance.

Based on its analysis, Luohu understands what government services the people need most, and has delegated civil servants from relevant departments to the community offices so that people can handle these affairs in their neighborhood or via the Internet directly.

The Luohu litigation service hall implements a set of five-star service standards to make its services more thoughtful and pertinent to people's practical needs. Since these standards were implemented in March, Luohu has seen a 37.4 percent increase in the number of litigation applications, and an increase of 43.2 percent in the number of settled lawsuits.

Meanwhile, the Luohu Public Security Bureau stipulates that its staff should remain on duty until all affairs that the people have submitted for handling that day are concluded.

Luohu gives special care to vulnerable groups, providing them with psychological counseling and crisis intervention, etc. The Luohu psychological health guidance center provides psychological consultants to the mental health service stations of the 10 sub-district offices to serve the people.

The Luohu district procuratorate has undertaken field research into public interest litigation on the barrier-free facilities in public places, and investigated the conditions of these facilities in 84 spots in the district, urging relevant departments to accelerate the construction of a barrier-free urban environment.

Luohu has covered the whole district with its anti-telecom fraud publicity campaign, and organized more than 200 activities so far this year to raise public awareness on the urgency of dealing with telecom fraud.

To enhance public feeling of security, Luohu has increased the frequency of police patrols in public places, and has realized full coverage of surveillance cameras in public places. All schools and hospitals have installed the one-button reporting system connected with the public security department for instant contact with police in case of emergency.

The Luohu district procuratorate organized some lectures in communities to popularize legal knowledge, providing the public with legal consultation and other legal services, and encouraging the people to settle their disputes through legal means.

The Luohu district procuratorate has held meetings with some gold and jewelry enterprises to remind them of the risks related to criminal cases, and the importance of protecting intellectual property rights.

The Luohu Bureau of Justice has established a swift and efficient judicial confirmation mechanism, and the time it takes to finish a foreign-related notarization has shortened from five working days to two. Legal fees are exempted for legal confirmation cases, and exempted or reduced for cases that have been settled before the court hearing, and nolle prosequi cases.

The threshold of applying for legal assistance in labor dispute cases has been lowered, and the application procedure for legal assistance has been simplified to make sure all those who should be assisted can obtain necessary assistance.

The Luohu district politics and legal committee has settled a batch of dispute cases on labor issues and property management in residential communities.

Luohu also promote the combination of artificial intelligence and big data technologies in property management to improve business operation transparency, and reduce disputes between property management companies and property owners.